Do you offer refunds?

In general, the Reel Asian box office does not offer refunds. Please be sure of your choices before completing your purchases.
 

Where is the Advance Box Office?

The Advance Box Office is hosted at T.O. Tix, located at the northwest corner of Yonge-Dundas Square. They are open for walk-up sales Tuesdays through Saturdays, 12:00 PM-6:00 PM.  The last day to buy advance tickets in person from T.O. Tix is Saturday, November 3.
 

Tickets for Richmond Hill shows only may also be purchased through the Richmond Hill Centre for the Performing Arts Box Office, located at 10268 Yonge Street, in Richmond Hill. They are open for walk-up sales Mondays through Saturdays, 10:00 AM-6:00 PM. The last day to buy advance tickets for Richmond Hill shows in person from the RHCPA is Thursday, November 15.
 

Advance tickets purchased online or through T.O. Tix or through the Richmond Hill Centre for the Performing Arts Box Office are subject to fees of $1 per ticket.
 

Where can I buy tickets in advance during the festival?

After the festival begins, you can buy tickets in advance for another day's show from the Future Day Sales Desk at these venues: Innis Town Hall (Nov 7 & 8), The Royal (Nov 9 & 10), or Jackman Hall (Nov 8). Please note that Jackman Hall ONLY sells tickets for shows at that venue. The Future Day Sales Desk opens one hour before the first show of the day at that venue; and closes 20 minutes into the last show of the day at that venue.
 

I entered my promo code but the ticket price doesn't change. What's wrong?

The promo code doesn't change the price of the ticket, it "unlocks" a NEW price for you - scroll down to see and select tickets at the promo code price.
 

I bought my tickets online. Where do I go to pick them up?

Tickets purchased through reelasian.com (powered by TicketWeb) can be picked up before the festival at T.O. Tix, until 6:00 PM on Saturday, November 3. After that time and during the festival, your tickets will be available at the Will-Call Desk at each venue: Isabel Bader Theatre (Nov 6), Innis Town Hall (Nov 7 & 8), The Royal (Nov 9-11), and Jackman Hall (Nov 8 & 9). Please note that Jackman Hall ONLY holds will-call tickets for shows at that venue.
 

Tickets for Richmond Hill shows purchased through reelasian.com (powered by TicketWeb) will be available only from the Will-Call Desk in the lobby of the Richmond Hill Centre for the Performing Arts after 6:00 PM on Friday, Nov 16. Tickets purchased through rhcentre.ca will be available from the RHCPA box office 24 hours after purchase.
 

Where can I buy tickets to today's shows?

Same-day sales may be made (cash only) at each venue's box office on the day of the show. Venue box offices open one hour before the first show of the day at that venue and close 20 minutes into the last show of the day at that venue. Venue box offices only sell tickets to that day's shows at that venue.
 

Can I still buy tickets online?

Tickets are on sale online (while supplies last) until the day before the show. A very limited number of tickets to each show will always be reserved for same-day sales at the venue, but we recommend buying early to avoid disappointment.

 

Is it assigned seating?

Seating at Reel Asian is unassigned (open) - you may sit wherever you like; however, certain seats may be reserved by the festival for guests, sponsors, or other VIPs.

 

What about latecomers?

Please arrive at least 15 minutes before the show's scheduled start time. Ticketholders in the general admission line are admitted approximately 10 minutes before the programme begins. Latecomers arriving within the first 20 minutes of the show will be seated (subject to availability) at the festival's discretion during a suitable break in the performance so as to minimize disturbance. After the first 20 minutes, or at the festival's discretion at any time, the festival reserves the right to refuse to seat latecomers. The festival will not refund tickets to latecomers who have been refused entry.
 

FESTIVAL PASS FREQUENTLY ASKED QUESTIONS

How do I use my Reel Asian Festival Pass?

Please arrive at the venue at least 30 minutes before the show’s scheduled start time. Present your pass at the Preferred Box Office (PBXO) desk at each venue to receive a ticket for the show. If you’re seeing more than one show at the same venue in one day, you can get all your tickets at the same time. After you get your ticket, you may wait in the “Badges, Passes & Members” line – your lineup goes in first, at approximately 20 minutes before the show’s scheduled start time.

Are tickets guaranteed with the Festival Pass?

We keep aside a block of tickets at the PBXO desk and this block is shared among all the passholders on a first-come-first-served basis. Tickets are not guaranteed, but your chances are usually very good. If there are shows that you are concerned about getting into, please speak to someone at the PBXO desk or guest services – the earlier the better. If the PBXO runs out of tickets, passholders may join the ticket-buying line (or the rush line if the show has gone rush). Passholders may not jump the queue, but if there are tickets left when they get to the front of the line, they do not have to pay for them.

Can I get tickets for tomorrow’s shows with the Festival Pass?

No. The festival pass is designed for same-day use; however, if there are future-day shows that you are concerned about, please speak to someone at the PBXO desk or guest services. We will do our best to accommodate our passholders!

How many tickets do I get with the Festival Pass?

You may redeem one ticket per show, including galas.

How early can I pick up tickets using my festival pass?

You may redeem your tickets for each day’s show when the box office opens (note: the box office at AGO Jackman Hall will only have tickets for that venue’s shows). Ticketing is subject to availability however we recommend arriving at least 30 minutes before the show’s scheduled start time. Passholders with tickets are let in approximately 20 minutes before the show. PBXO privileges expire 15 minutes before the show and any remaining tickets at that desk are subject to being returned to the venue public box office

What if I get there late?

Passholders’ PBXO privileges expire 15 minutes before the show’s scheduled start time, and any unused tickets left at the PBXO are subject to being returned to the venue (public) box office, especially if there is a public rush line (i.e. the venue public box office has run out of tickets to sell). Passholders arriving less than 15 minutes before the show’s scheduled start time may be directed to the venue public box office (ticket-buying) line (or the rush line if the show has gone rush) if there are no more tickets at the PBXO desk. Passholders may not jump the queue, but if there are tickets left when they get to the front of the line, they do not have to pay for them.

Can I get a plus-one?

Festival Passes are designed for individual use. If you have a non-pass-holding friend and they already have a ticket, please speak to the outside theatre rep (the front-of-house staff member with a headset). We will try and let your friend stand with you in the passholders line so that you may go in together. This privilege is subject to the discretion of front-of-house staff and may be rescinded if abused. Alternately, you may save them a seat provided they already have a ticket and are standing in the ticketholders line. You may not save seats for people who don’t yet have tickets, especially if the show has gone rush.

What if a show has gone rush?

If you have arrived more than 15 minutes before the show’s scheduled start time, check the PBXO to see if there are still tickets left in the reserve block. If there are no tickets left in the reserve block, you should join the rush line. As tickets become released, the rush line will be served on a first-come-first-served basis. Passholders may not jump the queue, but if there are tickets left when they get to the front of the line, they do not have to pay for them.

Are my seats reserved?

No. Passholders are admitted to the screening approximately 20 minutes before the show begins – that’s 10 minutes before the general public is let in – so they may select their own “best seats”. Seating at Reel Asian is generally unassigned; however certain seats or sections may be reserved for guests, members, or other VIPs.

It’s cold and snowing out! Can I wait inside the lobby?

Depending on the venue, the lobby areas may not be able to accommodate people waiting to get into the next show. Please see a front-of-house staff member if you have mobility or other personal issues that make standing outdoors difficult for you. We will try to accommodate you as best we can but we ask for your understanding should we need to move you to avoid conflicting with venue operations and traffic flow.

What are other benefits of a Festival Pass?

Festival Passes can be used to gain access to the Monarch Festival Hub located at 12 Clinton St. There is free Wi-Fi available at the Hub, daily food and drink specials, Happy Hour hospitality & entertainment, and a place to charge your mobile devices.

SCREENING 4-PAK FREQUENTLY ASKED QUESTIONS

How do I use my Reel Asian Screening 4-Pak?

Use your 4-Pak at the venue box office to get up to four General Admission tickets to any regular or youth screening, subject to availability. You may use your 4-Pak to get 4 tickets for the same screening or different films. The Screening 4-Pak is not valid for gala screenings or the centerpiece presentation, but is valid for all four Richmond Hill screenings.

Can I redeem my 4-Pak for tickets in advance?

The Screening 4-Pak can only be redeemed for same-day tickets. You cannot redeem for future-day or advance tickets. You can use your 4-Pak when box office opens on the day of the screening you want to see (e.g. use 4-Pak on Nov 9 to see Nov 9 films only).

What can I use my 4-Pak for?

Regular and youth screenings only. 4-Paks cannot be used for gala screenings, centerpiece screening, industry series events or special events (ie. after parties).

Are my tickets guaranteed with a Screening 4-Pak?

Tickets are not guaranteed with a 4-Pak. There are no seats reserved for users of the 4-Pak, and ticketholders who used 4-Paks enter with the rest of the General Admission ticket holders – approx. 10 minutes before the screening’s scheduled start time. If you already know which shows you want to see, we recommend arriving early to use your 4-Pak to get a ticket. The advantage of buying a 4-Pak is the savings you receive ($36 for 4 films instead of $48).

Can I share the Screening 4-Pak with friends?

Yes. The 4-Pak is transferable. You can go with a friend and redeem two tickets, or go with three friends and redeem the entire 4-Pak. You may use your 4-Pak one at a time or all at once, but unused 4-Paks have no cash value.

Can I buy more than one Screening 4-Pak?

Yes. Buy as many as you like, they make great gifts! They’re ideal for people who aren’t sure of what they want to go see.

What happens if the show if sold out?

If a show is sold out and a rush line forms, join the rush line. You may not jump the queue, but if there’s a ticket available when you reach the front of the line, you can use your 4-Pak to pay for it. The rush line is serviced on a first-come, first-served basis as tickets come available. There is no guarantee that everyone in the rush line will get tickets.

Can I buy a Screening 4-Pak during the festival?

No. The Screening 4-Pak is available for purchase only before the festival begins. The last day for walk-up sales of 4-Paks is Saturday, November 3, 2012 at T.O. Tix (Yonge-Dundas Square). You may buy 4-Paks online through reelasian.com (powered by TicketWeb) until 11:55pm on Monday, November 5, 2012. 4-Paks purchased online and not picked up at T.O. Tix beforehand will be available during the festival at the Will-Call desk at Isabel Bader Theatre (Nov 6), Innis Town Hall (Nov 7 & 8), The Royal (Nov 9-11) or the Richmond Hill Centre for the Performing Arts (Nov 16 & 17). 4-Paks will NOT be available for pick-up at the Will-Call desk at AGO Jackman Hall.

 

INDUSTRY SERIES PASS FREQUENTLY ASKED QUESTIONS 

What events can I use my Reel Asian Industry Series Pass for?

The Industry Series Pass can be used for:

• Up to four individual tickets to regular and youth screenings in Toronto and Richmond Hill subject to availability. The Industry Series Pass is not valid for gala screenings or the centerpiece presentation.
• All Industry Series events. Some Industry Series events will also require pre-registration, which you can do online here.
• Public festival parties – including the opening & closing gala parties, and the centerpiece after party.
• The Monarch Festival Hub (12 Clinton St) during its hours of operations.

There are no seats reserved for users of the Industry Series Pass. Industry Series Pass holders with tickets enter with the rest of the General Admission ticket holders – approx. 10 minutes before the screening’s scheduled start time.

How do I use my Industry Series Pass for Industry Series events?

Please arrive at the Industry Series session venue at least 10 minutes before the session’s scheduled start time. Seating is on a first-come, first-served basis and is not guaranteed. Check in with your Industry Series Pass with one of the Reel Asian volunteers or staff when you arrive. For sessions requiring pre-registration, make sure you have filled out the form and received a confirmation from Reel Asian’s Industry Series & Education Coordinator.


How do I use my Industry Series Pass for film screenings?

You may use your Industry Series Pass at the venue box office to get up to four General Admission tickets to any regular or youth screening, . The Industry Series Pass can only be redeemed for same-day tickets. You cannot redeem for future-day or advance tickets. You can use your Industry Series Pass when box office opens on the day of the screening you want to see (e.g. use Industry Series Pass on Nov 9 to see Nov 9 films only).

Is the Industry Series Pass like the Screening 4-Pak?

Yes. The Industry Series Pass is treated like a Screening 4-Pak at film screenings, but it has the added benefits associated with Industry Series events.

Where and when can I buy an Industry Series Pass during the festival?

You may purchase an Industry Series Pass at any of our downtown venue box offices, or at our main Industry Series venue, No One Writes To The Colonel during hours of operation, while supplies last.